Shipping Information

 

Shipping and Delivery Policies and Services

Italian Concept Warehouse Address: 10815 US Hwy 19 N, Clearwater, FL 33764

Phone : (813) 500-8651

Basic Delivery Information

We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We also know that you want to save money, so you'll find free standard shipping on many of our top brand lighting and home furnishing designs. 

Estimated shipping and delivery times will vary based on your location. After payment is approved and the shipment leaves our warehouse, your shipping confirmation email will contain a shipping tracking number you can use to monitor your order until it arrives at your door. Please note that it may take up to 24 hours from the time an item is shipped to the time information is available for viewing on the carrier's website. Deliveries in the US can take up to 7 business days, depending on the shipping location. Deliveries to Canada can take up to 10 business days, depending on shipping location. Our free shipping offer applies only to certain items, and only on shipments made to the 48 contiguous states.

Out of Stock Items

While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an email update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it.

Shipping and Processing Charges - Standard Shipping

Standard shipping in the United States is done via all major ground carriers, including FedEx, UPS, United States Postal Service (USPS), and FedEx SmartPost (which uses USPS for final delivery to the package destination). For orders shipping to Canada, please note international shipping charges must be applied manually. Allow up to 3 days for order processing. Once your order leaves our warehouse, transit time is 3 to 7 business days within the 48 contiguous United States, based on shipping location. Deliveries to Canada can take up to 7 business days, depending on the shipping location and customs clearance.

Shipping and processing charges for all items delivered in the US and abroad are based on the item size, weight, delivery destination, and other factors. We do our best to provide you with accurate shipping and delivery times for all our designs, but please note that these times are estimates only. Shipping and delivery estimates are not a guarantee.

Freight Curbside Delivery

Some heavy and/or oversized items will be shipped by Freight Curbside Delivery using air-ride trucks to guarantee the least possible breakage. This is a dependable and economical service with deliveries being made Monday thru Friday during business hours. Deliveries are scheduled in a 4-hour time window and a freight company representative will contact you by phone to arrange a delivery appointment. Delivery lead time is 3-5 days from the shipment date.

Freight Curbside Delivery covers delivery to your curbside only. Please note that extra charges may apply to remote areas and for complicated deliveries. We're sorry, but at this time we are unable to ship to PO Box address. Freight Curbside Delivery is only available on orders shipped in the 48 continental United States. Note that freight shipping is not covered under our free shipping policy, freight typically must be calculated manually by one of our sales associates. If an order is placed before freight charges are calculated, a sales associate or customer service representative will notify you via email of the freight charges and provide a payment link to you via email. 

Oversize Shipments**

Oversize shipments are not covered by our free shipping.  Any oversize shipment charges are paid by the customer after the order is placed. A payment link for oversize fees will be sent to the customer once order is ready for shipping and must be paid by the customer before the shipping label is processed. A payment link will be sent to customers via email. We thank you for your understanding as this process typically requires us to enter the shipping dimensions of each box manually to prepare the shipping label and we can only do so once the order is placed and we have the ship to address on hand.

Overnight or 2nd, 3rd Day Express Delivery

Overnight, 2nd and 3rd Day Express Delivery is currently only available for an additional charge on select orders shipped in the US.

If an item can be shipped by one of these methods, you will see the options listed in your shopping cart. You can also check availability by contacting us at 813-500-8651. 

Next Day (Overnight) Shipping orders to be delivered in the US that are received by 1 PM Pacific Time will ship that same day Monday through Friday for delivery the next business day. Orders received after 1 pm Pacific Time or on a weekend will be processed first thing the next business day.

2nd Day Shipping orders to be delivered in the US that are received by 1 PM Pacific Time will ship that same day Monday through Friday for delivery 2 business days later. Orders received after 1 pm Pacific Time or on a weekend will be processed first thing the next business day.

3rd Day Shipping orders to be delivered in the US that are received by 1 PM Pacific Time will ship that same day Monday through Friday for delivery 3 business days later. Orders received after 1 pm Pacific Time or on a weekend will be processed first thing the next business day.

We do our best to provide you with accurate shipping and delivery times on all our products. Please note that these times are estimates only. Shipping and delivery estimates are not a guarantee.

Canadian Orders

Orders shipped to Canada include duties and customs charges to be paid by the consignee / customer and billed at a later time.

Express delivery is currently unavailable. Deliveries can take up to 7 business days, depending on the shipping location and customs clearance. Customs and duties charges are waived on returns on replacement orders. 

International Orders except Canada

We require a $500 US funds minimum order on all international orders except to Canada. International orders must be paid by wire transfer with the exception of Hawaii, Alaska, Puerto Rico, Canada, US Virgin Islands, American Samoa, FPO and APO addresses.

Please note that all sales on all international orders are final.

*The following information applies to all international orders except orders shipped to Canada:

To place an international shipping order, place your order online as normal. In the process of placing your order, you will see a screen message telling you that your postal code is not in our regular shipping zones. After you place your order, you will be contacted by email with a shipping quote for you to approve.

After you place your order and approve any related shipping quote charges, you will be contacted by Customer Service via email with the details on how to arrange payment to our bank. Please note that we are not responsible for any wire transfer fees or related charges.

To contact us directly for a quote, please call 813-500-8651

Shipping charges for deliveries outside of the continental US will be quoted via email within 2 business days of your order or request. Please note that our free shipping offers apply only to certain items and shipments made to the 48 continental United States and Canada.

Shipping quotes (except orders delivered to Canada) do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges.

Please note that electrical products and bulbs sold through italianconceptusa.com, Italian Concept USA stores are designed for use on the North American 110-volt system only. Items with cords and plugs use Type A or Type B North American plugs.

Select special order product may be modified for different world regions. There is an additional fee for this service, and additional delivery time is required. Please contact customer service for details.

 

White Glove Blanket Wrap Delivery Policy

White Glove Blanket Wrap Delivery is a special service required for the home delivery of certain made-to-order, fully assembled furniture that is unboxed. Items shipped via White Glove Blanket Wrap Delivery are carefully wrapped in packing blankets and hand-delivered by white glove professionals. Service also includes placement of the item(s) inside your home or office, and the unwrapping and removal of any packing material. Delivery time is 2 to 4 weeks from the shipment date, but may be more in the holiday season. A local delivery agent will call you directly to schedule an appointment that is convenient for you. Delivery times are typically scheduled around a 4-hour window.

The service does not include the moving or removal of any existing furniture. Please make sure that your area is cleared before delivery personnel arrive. Delivery does not include the set-up or re-installation of any electrical equipment or home electronics, or any component, electrical, or plumbing hookup.

White Glove Blanket Wrap Delivery service is available only for the lower 48 continental United States, with the exception of New York State. Please note that there may be additional charges if the delivery has to go up or down more than one level in the home, requires the use of an elevator, or if the driver is unable to access your neighborhood with a standard delivery vehicle.

We're sorry, but this service is not available for Alaska, Hawaii, New York, Canada, or for other international orders.

 

Sales Tax and Canadian Taxes

Applicable sales tax will be added to your order for shipments to residents of Arizona, California, Colorado, Nevada, Texas and Washington. Additionally, Italian Concept USA is required by Canadian law to charge certain relevant taxes (PST, GST, HST) on online orders shipped to Canada. These taxes will automatically be charged on the merchandise and shipping and handling, and these taxes will be calculated based on the corresponding province of purchase and billing address. We do not add taxes unless we are required by law to do so.

Cancellations and Changes

If you need to cancel or make changes to an order, please contact Customer Service as quickly as possible at sales@italianconceptusa.com

Please note that most items ship within 2 to 3 business days, with some items shipping on the same day of your order, so we need to know as quickly as possible that you wish to change or cancel your order.

Cancellations are not guaranteed until you receive an email confirming cancellation.

Damaged Merchandise

We make every effort to pack items so they will arrive at your door safely. Despite our best efforts, sometimes breakage does occur.

If you receive damaged merchandise we will replace it as quickly as possible. Be sure to contact us within 24 hours of receiving delivery, and please keep all packing boxes and materials. Email the team at Sales@italianconceptusa.com

Tracking Your Order

Use your provided tracking number to track the status of your order.

Enter the order number that was sent in your order confirmation email and click the search button to view your information. Please note that oversized and heavy items must be sent by a freight shipping company. Deliveries requiring freight shipping are only available on orders shipped in the US. Please allow 24 business day hours from the time your order was submitted for the status to begin updating.

You can also track your order via the carrier's shipping tracking system. Your shipping confirmation email will contain a shipping tracking number for your use. Again, please note that it may take up to 24 hours from the time an item is shipped to the time information is available for viewing on the carrier's website.

Not Getting Your Items?

When trying to estimate when a package will be delivered, you should consider the following:

Credit card approval must be received prior to processing.
Ground delivery only occurs during business hours, Monday - Friday excluding holidays.

If you have concerns about your order, please contact Customer Service at 813-500-8651.